Orders will be processed and dispatched within 1-2 business days. It is important to be aware that if monogramming is requested, an additional 3 business days may be required for processing. Once your order has been dispatched, a shipment confirmation email will be sent to you, containing a tracking number that is unique to your order. Please refer to the information below for an estimate of delivery times.

It is worth noting that during peak periods, such as promotions, public holidays, or the day following public holidays, dispatch times may vary and potentially be extended.

Please note: Delivery times are in addition to the dispatch times stated above. Always check this page before placing your order to ensure no changes to dates have been made. Deliveries may be affected by factors that are beyond our control such as limited delivery services to rural areas, severe weather events or other postal disruptions.

If you are unable to locate the information you require, please do not hesitate to contact our team of knowledgeable Poko experts via the email link below. We are always happy to help!

support@thepoko.com